As businesses prepare to reopen there will be a need to: re-engage with your customer: communicating safety instructions, building confidence, and enticing your consumer. These are paramount steps. Businesses will need to control every aspect of the store environment and plan, in detail, the consumer experience and journey in the store. Businesses will be required to evaluate health and safety standards, touchless technology, new marketing and communications models.
These new strategies will vary by location, generation, and over time as the environment changes. Preparing to reopen, provides the retail and restaurant industry with an opportunity to be transformational. We have prepared this checklist to help ease the transition.