Administrative and Membership Officer
The role of the Administrative and Membership Officer is to coordinate IAMAT’s membership program and office administration. You represent IAMAT by phone and email in a highly professional manner to members, prospective members, and stakeholders. You also ensure the efficient operations of our workplace and provide solutions on how to streamline existing administrative protocols and processes.
The Administrative and Membership Officer works in a collaborative environment and is supervised by the Executive Director.
IAMAT’s Administrative and Membership Officer is:
A self-starter; can work independently and takes initiative without being prompted.
Committed to producing quality work and is attentive to detail.
A problem-solver; is confident to make good decisions and responsive to change.
Keen to provide a positive member and customer service experience.
Team-oriented and comfortable working in collaborative environment.
Committed to health promotion and working for a non-profit.
At ease working in a small office setting.
Duties and Responsibilities
1. Administrative functions:
General office duties:
o Respond to general inquiries by phone and email; daily email triage, filing
o Prepare mailings for regular post and courier services
o Order office supplies, track publications inventory, and ensure that office equipment is in good
o Communicate with contractors / vendors as needed
Banking: prepare cheques for deposits, donation reports, and pay invoices. Prepare invoices for accounts
receivable as needed.
Develop and enhance office systems and protocols, including policies and procedures.
Carry out specific projects as determined collaboratively by staff, including responding to urgent issues
that may arise from time to time.
2. Member and donor management:
Coordinate all membership and donation processing, including creating and maintaining membership
Maintain custom-built membership databases, ensuring that data and correspondence is accurate and up-to-date.
Facilitate, design, and track direct mail fundraisers.
Track and report membership data on a monthly basis.
Skills and qualifications
Diploma or certificate in an administration-related field.
Experience in office administration preferred.
Microsoft Office (Word, Excel) and typing skills will be tested.
Knowledge of MailChimp, Adobe Acrobat, WordPress, and database management systems.
Clear writing and excellent phone skills.
Strong internet research skills.
Impeccable organizational and time management skills; ability to remain focused and stay on deadline
when working under competing priorities.
Bilingual in French or another language.
Knowledge of world geography and previous travel experience are an asset.
Part-time, permanent position. Hours: 9:00am – 1:00pm, Monday to Friday
To apply, please email your cover letter and CV to email@example.com with ‘Administrative and Membership Officer’ in the subject line.
Closing Date: June 10, 2018
We thank all applicants for applying, however, only those selected for an interview will be contacted.
IAMAT is an inclusive workplace and is committed to accessibility, diversity and equal opportunity. If you are contacted regarding a job opportunity or testing, please advise if you require accommodation.